Cancel anytime. Here’s exactly how refunds work

Who this covers

This policy covers every paid G-Lab Studio product: the website build, Care, Growth, G-Guest and G-Social. All payments are processed by Gumroad, our merchant of record — your receipt and payment method are held by them, not by us.

The one-time website build (€149)

If you cancel before we’ve started building, or before you’ve approved the first draft, it’s a full refund, no questions. Once your site is built and approved, the fee covers work already delivered and isn’t refundable. If something is genuinely broken or not what we agreed, tell us and we’ll fix it or make it right.

Hosting is separate and starts only when you switch it on, after you’ve seen your finished site. There is no minimum term: cancel any month.

Monthly plans (Care €29/mo, G-Guest €49/mo, G-Social)

Cancel anytime from the link in your Gumroad receipt or by emailing us. Your plan stays active until the end of the billing period you’ve already paid for — we don’t refund the unused part of a current month, and we don’t charge a cancellation fee.

If you cancel G-Guest, your booking widget stops taking new bookings, but your guest data is kept — nothing is deleted. Turn it back on and it picks up where you left off.

If a payment stops, hosting stops. Your site stays online while your subscription is active. If a payment fails we email you, and if it stays unpaid the site goes offline twelve days after the missed charge and is replaced by a plain temporary page. Nothing is deleted: pay and your site is back within minutes. Your domain is registered in your own name and your content remains yours, whether you stay with us or not.

Growth (€199/mo, 3-month minimum)

Growth is sold as a 3-month engagement because visibility work is a process, not a switch — we say this upfront, on the pricing page, before you buy. Within that first 3 months, refunds and early cancellation aren’t available except if we fail to deliver the work we agreed to. After the 3 months, you can cancel, pause or downgrade anytime, same as any monthly plan above.

Something went wrong on our end

Billed twice, charged after you cancelled, or a feature you paid for genuinely doesn’t work — email us before opening a chargeback. We look into it within a day and refund immediately if we got it wrong.

How to request a refund or cancel

Use the manage-subscription link in your Gumroad receipt, or email hello@g-lab.studio — either way, no phone call, no retention pitch.

Changes to this policy

If this policy changes materially, we’ll update this page and the "last updated" date above.